The Blog post The company said it had been reviewing the feedback for weeks and had spent virtual time with customers in several countries. WhatsApp is reportedly concerned about users listening to or reading private conversations and sharing private data with Facebook. However, that’s not what WhatsApp is going to do and it’s well informed with status updates that all users can see. It also plans to add more information on WhatsApp that people can access at any time.
The company also explains how chats work with businesses on WhatsApp and how to make money. Typically, WhatsApp charges a fee for the business to provide customer service within the app. Some of these businesses have Facebook connectivity so that the inventory management list can be skipped in both apps. All information is provided directly on WhatsApp, allowing users to choose if they want to chat with the business.