ROG Phone 3 and Zenfone 7 series smartphone users have complained that they are unable to play HD videos on Netflix on Asus forums. Some affected users claim that their devices have lost Widewin L1 status, which allows them to stream videos in HD from OTT platforms such as Netflix. According to one user, the problem was “Widewin removed the L1 key from the device”. Asus acknowledged that a small number of users were affected and said the problem was due to a bug in the phones’ SoC firmware. The company has asked affected customers to take their phones to the Asus service center.
Many users of ROG Phone 3, Genphone 7 As well as GenPhone 7 Pro Taken Asus forums To complain that they can’t play HD quality videos on Netflix on their handsets. While some say “Widewin key removed from device”, others say their Widewin L1 status has been reduced to Widewin L3. Many streaming services use Widewin L1 DRM technology Netflix And Amazon Prime Video. It allows users to stream videos from Netflix in HD quality. Without it, video quality would be at 540p.
As Reported XDAD Developers, Asus Affected customers are asked to visit the Asus service center to fix their ROG Phone 3, Zenfone 7 / Zenfone 7 Pro handsets. The Taiwanese company said in its forum that the problem was caused by a bug in the phone’s SoC firmware, which can only be fixed at a service center.
“Asus is aware of this issue, which affects a small number of customers and is caused by a bug from our SOC seller Qualcomm. If this happens, we ask you to contact the Asus customer service in your area,” Asus said in a statement.
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